Privacy Policy
At Luminary Solutions Sdn Bhd ("Luminary Solutions", "we", "our", or "us"), we are committed to protecting the privacy and security of personal information entrusted to us.
This Privacy Policy governs our data processing practices across our website, professional consultancy services, client onboarding, and business communications. It details how we collect, utilize, disclose, and protect your information in full compliance with applicable data protection legislation, including the Malaysian Personal Data Protection Act (PDPA) 2010 and international best practices.
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
Collection of Information
We may collect information voluntarily provided by website visitors, prospective clients, business partners, and other stakeholders, including but not limited to:
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Name and job title
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Company or organization name
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Email address and contact number
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Business and project requirements
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Information submitted through contact forms, consultation requests, support inquiries, or other communications
In addition, certain information may be collected automatically when you access our website, including:
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage and navigation data
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Cookies and similar tracking technologies
This information helps us understand how visitors interact with our website and enables us to improve performance, functionality, security, and user experience.
Use of Information
The information we collect may be used for the following purposes:
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Responding to inquiries, requests, and communications
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Providing consultancy, technology, and support services
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Understanding business requirements and preparing proposals or recommendations
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Managing client relationships and service delivery
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Improving our website, solutions, and customer experience
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Communicating service updates, industry insights, and relevant business information
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Monitoring and protecting the security and integrity of our systems and website
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Complying with applicable legal, regulatory, and contractual obligations
Information Sharing and Disclosure
Data Security
We recognize the importance of protecting personal and business information. Appropriate administrative, technical, and organizational safeguards are implemented to help protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
While no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously review and enhance our security practices to support the confidentiality, integrity, and availability of information under our control.
Data Retention
Information is retained only for as long as necessary to fulfill legitimate business purposes, provide services, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.
When information is no longer required, reasonable steps will be taken to securely delete, anonymize, or dispose of it.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance functionality, analyze website traffic, and improve user experience.
Users may manage or disable cookies through their browser settings. Please note that disabling cookies may affect the performance or availability of certain website features.
Third-Party Websites
Our website may contain links to third-party websites for informational purposes. Luminary Solutions is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.
Changes to this Privacy Policy
Luminary Solutions reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your information, please contact Luminary Solutions through the contact details provided on our website.
Our Commitment to Privacy
Luminary Solutions does not sell, rent, or trade personal information to third parties.
We may disclose information only where necessary to:
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Deliver our services and support activities
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Work with trusted third-party service providers acting on our behalf
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Comply with legal, regulatory, or governmental requirements
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Protect our rights, property, systems, or business interests
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Investigate security incidents, fraud, or unlawful activities
Any third-party engaged by us are expected to maintain appropriate confidentiality and security measures when handling information.
Protecting personal and business information is a fundamental part of how we operate. We are committed to maintaining trust through responsible data practices, transparent communication, and the implementation of appropriate safeguards that support the security and privacy of information entrusted to us.